Surviving Retail: ‘Some guy’ is on the phone
The phone was answered on the third ring: “Company X, this is John, how can I help you?” “Hello John. This is Mr. Hodgson and I am...
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Surviving Retail: T-Mobile implies customer was a liar
No one likes to be called a liar. And yet there was no other way to take how the customer service rep for T-Mobile was framing his response...
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Surviving Retail: You are more important than “just a….”
Recently, I was in a store trying on rugby shoes and asked the salesperson when a new delivery of shoes might be expected as they were out...
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Surviving Retail: Making the Simple Oh-So-Complicated
In the course of going about our lives, the Adventure Network team has ample time to experience all the joy and certainly much of the...
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